Refund Policy
Insanity Golf wants to make sure all customers are happy with their purchase. If the E-Cart is completely unused and brand new in it's original packaging and box, the buyer pays the return freight and a full refund will be issued.
If the E-Cart has been used, the buyer pays the return freight and must ship with original box, and all parts and accessories, we will charge a handling fee of $100 plus a 15% restocking fee. If custom purchased the open box items and final sale items will not be refunded. These charges cover the fee for checking and restocking the returned product. Also included in the charge is the original shipping cost by Federal Express, UPS or Loomis Express and credit card processing charges charged by the credit card processing company on both the original debit charge and the subsequent credit payment.
A return authorization must be obtained from InsanityGolf.ca on any returns made. The items must be returned within 30 days of purchase, if it's more than 30 days from order date, no refund will be issued. We do not accept returns for hazardous materials, non-original parts, damaged items, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Please contact us via email or telephone prior to returning any product.​