Insanity Golf FAQ

How long will it take to receive my order?

Most items are shipped within 1-3 business days unless otherwise stated.

Will I receive a shipment tracking number?

Yes, for most trackable packages (most packages).  Tracking information is emailed after shipment is confirmed.

What do I do if there is a problem with my electric golf trolley?

If there are any problems contact us via Chat, email at info@insanitygolf.ca or text us at 1-778-861-8599.  In most cases the problem can be solved with an easy-installed replacement component that is shipped to you.  In rare cases, the cart is shipped to us for repair or replacement.  Please check the specific warranty information on the specific product pages on our website.

What is the return policy on my purchase?

Insanity Golf wants to make sure all customers are happy with their purchase.  For that reason, you may return any of our items for a refund up to 30% restocking fee unless the purchase specifically states final sale.  This charge covers the fee for checking and restocking the returned product.  Also included in the charge is the original shipping cost by Federal Express, UPS or Loomis Express and credit card  processing charges charged by the credit card processing company on both the original debit charge and the subsequent credit payment.  The items must be returned within 15-30 days of purchase and the items must be in new condition with all factory packaging and literature in it's original condition.  If the items show obvious signs of use it will not be accepted and no refund will be issued.  The items must be post-marked no later than 15-30 days from order date.  No exceptions.  You MUST contact us via email or telephone prior to returning any product.  

If the cart is completely unused and brand new in it's original packaging, the owner pays the return freight and a full refund will be issued.  A return authorization must be obtained from InsanityGolf.ca on purchases made and returned within 30 days of original order date.