Insanity Golf FAQ

How long will it take to receive my order?

Generally after you purchase your items and payment is confirmed, we will provide your shipping label number for most of the items within a day and your items will be shipped out within 1-2 business days. Usually you will receive your order within 1-8 business days within Canada and United States, it depends on your location. 

Will I receive a shipment tracking number?

Yes, for most trackable packages (most packages).  Tracking information is emailed after shipment is confirmed.

How does Insanity Golf electric golf trolley slow down or stop on a hill?

This trolley has down hills slope control, it will slow down by itself when it goes down of the hills. Or you can also use remote control to slow or stop your trolley. 

How do I park my electric golf trolley on a hill?

When you pack your golf trolley on a hill, you should park it at a sideways angle of the hills, avoid to park the trolley facing down or up of the hills. 

Can I use my electric golf trolley under the rain?

Under normal condition of rain will not damage the trolley, but make sure the battery and receptacle plug-in area is covered. When you hook up your battery on the trolley, please make sure the round, black receptacle is dry. If there is moisture inside the receptacle and you plug the battery into it, you can damage your battery and controller in the trolley. The battery in this case will not be covered under the warranty. 

How do I clean my electric golf trolley?

The best way to clean the cart is to wipe off any excess dirt, grass or mud with a wet towel. It will help to reduce the risk of damaging the electronics parts in the cart. To clean the wheels, you can remove the both side wheels and rear wheel, rinse under the water or wipe with a wet towel. Do not use high pressure water to clean up the cart. 

What do I do if there is a problem with my electric golf trolley?

If there are any problems contact us via Chat, email at info@insanitygolf.ca or text us at 1-778-861-8599.  In most cases the problem can be solved with an easy-installed replacement component that is shipped to you.  In rare cases, the cart is shipped to us for repair or replacement.  Please check the specific warranty information on the specific product pages on our website.

What is the return policy on my purchase?

Insanity Golf wants to make sure all customers are happy with their purchase.  For that reason, you may return any of our items for a refund up to 30% restocking fee unless the purchase specifically states final sale.  This charge covers the fee for checking and restocking the returned product.  Also included in the charge is the original shipping cost by Federal Express, UPS or Loomis Express and credit card  processing charges charged by the credit card processing company on both the original debit charge and the subsequent credit payment.  The items must be returned within 15-30 days of purchase and the items must be in new condition with all factory packaging and literature in it's original condition.  If the items show obvious signs of use it will not be accepted and no refund will be issued.  The items must be post-marked no later than 15-30 days from order date.  No exceptions.  You MUST contact us via email or telephone prior to returning any product.  

If the cart is completely unused and brand new in it's original packaging, the owner pays the return freight and a full refund will be issued.  A return authorization must be obtained from InsanityGolf.ca on purchases made and returned within 30 days of original order date.